Privacy Policy

Last Updated: 1-Jun-2026

Pillooo Limited and its affiliates ("Pillooo", "we", "our", or "us") respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use the Pillooo Website, purchase Products, create a Website account, communicate with us, or otherwise interact with our Website.
This Privacy Policy applies solely to the Pillooo Website and Webstore.
Separate privacy policies may apply to:
• the Pillooo Mobile Application;
• connected devices and their synchronization services;
• cloud-based analytics services and sleep reports.

1.     INFORMATION WE COLLECT
We may collect the following categories of information.
A. Information You Provide Directly
Information you voluntarily provide may include: name; email address; telephone number; billing address; shipping address; company information; account credentials; customer support communications; product reviews; survey responses; marketing preferences.
B. Purchase Information
We may collect information relating to purchases, including: products ordered; order numbers; transaction details; order history; delivery preferences; refund requests; warranty claims.
C. Account Information
Where you create an account, we may collect: login credentials; account preferences; saved addresses; account settings; authentication information.

2.     THIRD-PARTY AUTHENTICATION
Where you choose to create or access an account through a third-party authentication provider, such as Facebook or any future supported authentication provider, we may receive information from such provider in accordance with your privacy settings and permissions.
Such information may include:
• name;
• email address;
• profile identifier;
• profile image;
• authentication tokens.
Your use of third-party authentication services remains subject to the privacy policies and terms of the applicable provider.

3.     AUTOMATICALLY COLLECTED INFORMATION
When you access the Website, we may automatically collect certain technical information, including:
• IP address;
• browser type;
• operating system;
• device type;
• language settings;
• referring URLs;
• pages visited;
• session information;
• interaction information.
This information may be collected through cookies, analytics tools, log files, and similar technologies.

4.     COOKIES AND SIMILAR TECHNOLOGIES
Pillooo may use cookies, pixels, tags, local storage technologies, session identifiers, and similar technologies ("Cookies") on the Website.
Cookies help us:
• operate and maintain the Website;
• remember user preferences;
• maintain shopping cart functionality;
• authenticate users and accounts;
• improve Website performance;
• measure Website usage;
• improve customer experience;
• detect and prevent fraud;
• maintain security;
• measure advertising effectiveness;
• support marketing and analytics activities.
We may use the following categories of Cookies:
(a) Strictly Necessary Cookies
These Cookies are required for the operation of the Website and cannot be disabled without affecting core functionality.
Examples include:
• account login functionality;
• shopping cart functionality;
• security and fraud prevention;
• checkout processes.
(b) Functional Cookies
These Cookies remember choices and preferences in order to improve user experience.
(c) Analytics Cookies
These Cookies help us understand how visitors interact with the Website and may be used to generate aggregated statistical information regarding Website performance and usage.
(d) Advertising and Marketing Cookies
Where applicable, these Cookies may be used to measure advertising effectiveness, support remarketing activities, and improve marketing campaigns.
Third-party service providers, including analytics providers, advertising partners, payment service providers, social media platforms, and similar providers, may place Cookies or similar technologies on the Website in accordance with their own privacy policies.
Users may manage Cookie preferences through browser settings or any Cookie preference tools made available on the Website.
Disabling certain Cookies may affect Website functionality.

5.     HOW WE USE INFORMATION
We may use collected information for purposes including:
• processing orders;
• fulfilling purchases;
• delivering Products;
• providing customer support;
• managing accounts;
• processing refunds;
• responding to inquiries;
• improving the Website;
• fraud prevention;
• security monitoring;
• legal compliance;
• marketing communications where permitted by law.

6.     MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send:
• promotional emails;
• newsletters;
• product announcements;
• special offers;
• event invitations;
• customer surveys.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us.
Transactional communications relating to purchases, orders, support requests, security notifications, or legal obligations may continue even if marketing communications are declined.

7.     PAYMENT PROCESSING
Payment information is generally processed by third-party payment service providers.
Pillooo does not typically store complete payment card information on its systems.
Payment providers may collect and process payment information in accordance with their own privacy policies and legal obligations.
Pillooo encourages users to review the privacy policies of applicable payment providers.

8.     HOW WE SHARE INFORMATION
We may share personal information with the following categories of recipients where reasonably necessary to operate our business:
• affiliated companies;
• service providers;
• logistics providers;
• shipping carriers;
• payment processors;
• customer support providers;
• marketing service providers;
• analytics providers;
• fraud prevention providers;
• legal and professional advisors.
We do not sell personal information to third parties for monetary compensation.

9.     SERVICE PROVIDERS
Pillooo may engage third-party service providers to assist with:
• website hosting;
• cloud infrastructure;
• payment processing;
• order fulfillment;
• shipping and logistics;
• customer relationship management;
• email communications;
• marketing automation;
• analytics;
• fraud detection;
• security monitoring.
Such service providers may access personal information solely for the purpose of performing services on behalf of Pillooo and subject to appropriate contractual obligations.

10.  LEGAL DISCLOSURES
We may disclose personal information where required or permitted by law, including where reasonably necessary to:
• comply with legal obligations;
• respond to lawful requests;
• enforce our agreements;
• protect our rights;
• investigate fraud;
• prevent unlawful activity;
• protect users or third parties.

11.  BUSINESS TRANSFERS
In connection with a merger, acquisition, financing transaction, reorganization, sale of assets, bankruptcy proceeding, or other corporate transaction, personal information may be transferred to relevant parties involved in the transaction.
Such recipients shall be required to protect personal information in accordance with applicable legal requirements.

12.  INTERNATIONAL DATA TRANSFERS
Pillooo operates internationally.
Personal information may be transferred to, stored in, processed in, or accessed from jurisdictions outside the country in which you reside.
Such jurisdictions may have privacy laws that differ from those in your jurisdiction.
Where required by applicable law, Pillooo will implement appropriate safeguards designed to protect personal information during international transfers.

13.  DATA RETENTION
Pillooo retains personal information only for as long as reasonably necessary to:
• provide services;
• fulfill orders;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• maintain business records;
• protect security interests.
Retention periods may vary depending on:
• legal requirements;
• tax obligations;
• warranty obligations;
• dispute resolution needs;
• fraud prevention requirements.
When personal information is no longer required, Pillooo will delete, anonymize, aggregate, or otherwise securely dispose of such information where reasonably practicable.

14.  SECURITY
Pillooo implements reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information.
Examples may include:
• access controls;
• encryption;
• authentication mechanisms;
• monitoring systems;
• security policies;
• employee training.
However, no security system can guarantee absolute security.
You acknowledge that transmission of information over the Internet and electronic storage systems involves inherent risks.

15.  YOUR PRIVACY RIGHTS
Depending on your jurisdiction and applicable law, you may have rights relating to your personal information.
These rights may include:
• the right to access personal information;
• the right to correct inaccurate information;
• the right to delete personal information;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to withdraw consent;
• the right to lodge a complaint with a regulatory authority.
Certain rights may be subject to legal limitations, exceptions, verification requirements, and other applicable conditions.

16.  GDPR AND UK GDPR RIGHTS
If you are located within the European Economic Area, Switzerland, or the United Kingdom, applicable data protection laws may provide additional rights regarding personal information.
Where required by law, Pillooo will process personal information based upon an appropriate legal basis, including:
• performance of a contract;
• legitimate interests;
• compliance with legal obligations;
• consent;
• protection of vital interests.
Individuals may exercise applicable rights by contacting Pillooo using the contact details provided below.

17.  CALIFORNIA PRIVACY RIGHTS
Residents of California may have additional privacy rights under applicable California privacy laws.
Such rights may include the right to request information regarding the categories of personal information collected, disclosed, or shared, subject to applicable legal limitations and exceptions.
California residents may contact Pillooo to exercise applicable rights.

18.  CHILDREN'S PRIVACY
The Website is intended for individuals who are at least eighteen (18) years of age or the age of legal majority in their jurisdiction.
Pillooo does not knowingly collect personal information from children under thirteen (13) years of age.
If Pillooo becomes aware that personal information has been collected from a child contrary to applicable law, Pillooo will take reasonable steps to delete such information.
Parents or guardians who believe that a child has provided personal information may contact Pillooo.

19.  THIRD-PARTY WEBSITES
The Website may contain links to third-party websites, services, or content.
Pillooo does not control and is not responsible for the privacy practices, security practices, content, or policies of third parties.
Users are encouraged to review the privacy policies of third-party websites before providing personal information.

20.  CHANGES TO THIS PRIVACY POLICY
Pillooo may update this Privacy Policy from time to time.
Updated versions shall become effective upon publication on the Website unless otherwise stated.
Your continued use of the Website following publication of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.

21.  CONTACT US
Questions regarding this Privacy Policy or privacy-related matters may be directed to:
Pillooo Limited and its affiliates
Email: cs@pillooo.com
Business Address: Vigor Industrial Building, Ta Chuen Ping Street No.49-53, Kwai Chung, Hong Kong
Website: www.pillooo.com
Privacy Requests: Apart from emailing us, you may contact us via Facebook, Instagram or our website.