Terms and Conditions

Last Updated: 1-Jun-2026
These Webstore Terms & Conditions ("Terms") govern your access to and use of the Pillooo Website and your purchase of Products through the Website.
Please read these Terms carefully before using the Website or placing an order. By accessing, browsing, or using the Website, or by purchasing any Product through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you should not access the Website or purchase any Products.

1.     ACCEPTANCE OF TERMS
These Terms constitute a legally binding agreement between you and Pillooo Limited and its affiliates, subsidiaries, successors, and permitted assigns ("Pillooo", "Company", "we", "our", or "us").
These Terms apply solely to the Pillooo Webstore and purchases made through the Website. Separate terms may apply to the Pillooo Mobile Application, connected devices, software, firmware, warranty programs, trial programs, promotional campaigns, or other services offered by Pillooo.
By using the Website or purchasing Products through the Website, you agree to comply with these Terms and all policies referenced herein.

2.     ELIGIBILITY
You must be at least eighteen (18) years of age and possess the legal capacity to enter into binding agreements in your jurisdiction to use the Website and purchase Products.
If you access the Website or purchase Products on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

3.     DEFINITIONS
For purposes of these Terms:
"Website" means the Pillooo online store, websites, web pages, and related services operated by Pillooo.
"Products" means any physical goods, accessories, devices, components, replacement parts, or other merchandise offered for sale through the Website.
"Content" means all text, graphics, images, videos, audio, software, code, designs, trademarks, logos, product descriptions, documentation, and other materials displayed on the Website.
"Customer" means any person or entity purchasing Products through the Website.
"Guest Customer" means a Customer who completes a purchase without creating an account.
"Registered Customer" means a Customer who creates and maintains a Website account.
"Services" means the Website functionality and related services provided through the Website.

4.     WEBSITE USE
The Website and its Content are intended solely for lawful personal and non-commercial use.
You may not:
(a) copy, reproduce, distribute, republish, download, display, post, or transmit any Website Content except as expressly permitted by these Terms;
(b) use automated means, including robots, crawlers, scrapers, data-mining tools, or similar technologies to access or collect Website Content;
(c) reverse engineer, decompile, modify, or create derivative works from any portion of the Website;
(d) interfere with the operation, security, or functionality of the Website;
(e) use the Website for unlawful, fraudulent, misleading, abusive, or harmful purposes;
(f) attempt to gain unauthorized access to any account, server, database, or system associated with the Website;
(g) use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with another user's access.
Pillooo reserves the right to suspend, restrict, or terminate access to the Website for any violation of these Terms.

5.     CUSTOMER ACCOUNTS
Customers may purchase Products either:
(a) as a Guest Customer; or
(b) through a registered account.
Registered accounts may be created using:
(i) an email address and password; or
(ii) approved third-party authentication providers made available by Pillooo from time to time.
You agree to:
• provide accurate and complete information;
• keep account information current;
• maintain the confidentiality of your login credentials;
• notify Pillooo promptly of any unauthorized use of your account.
You are responsible for all activities conducted through your account.

Third-Party Authentication Services
Where you choose to access your account using a third-party authentication provider, including Facebook or any future supported authentication provider, your use of such services remains subject to the applicable third party's terms, privacy policies, and security practices.
Pillooo does not control and is not responsible for the operation, availability, security, functionality, or policies of any third-party authentication provider.

6.     OWNERSHIP OF THE WEBSITE AND CONTENT
The Website is owned and operated by Pillooo Limited and its affiliates.
Unless otherwise stated, all Content displayed on the Website is owned by Pillooo, its licensors, or its content providers.
All Content is protected by applicable intellectual property laws, including copyright, trademark, trade dress, database rights, and other proprietary rights.
No ownership rights are transferred to you through your use of the Website.

7.     TRADEMARKS
PILLOOO®, the Pillooo name, logos, slogans, product names, service names, and related branding elements are trademarks owned by Pillooo or its licensors.
You may not use any trademark, logo, design, trade dress, or branding element without prior written permission from Pillooo.
Nothing contained on the Website grants any license or right to use any trademark without Pillooo's express written authorization.

8.     PRODUCTS AND AVAILABILITY
Product availability is subject to change without notice.
Pillooo reserves the right to discontinue, modify, replace, improve, or withdraw any Product at any time.
Product images, descriptions, specifications, dimensions, colours, packaging, and other information are provided for general informational purposes only. Actual Products may vary slightly due to manufacturing improvements, software updates, display settings, photography limitations, or other factors.
Pillooo does not warrant that Product descriptions, images, specifications, pricing information, or other Website Content are complete, accurate, current, or error-free.

9.     ORDERS AND ACCEPTANCE
Submission of an order does not constitute acceptance of the order by Pillooo.
An order is accepted only when Pillooo issues a shipment confirmation, dispatch confirmation, or other written acceptance notice.
Pillooo reserves the right, in its sole discretion, to refuse, reject, cancel, limit, or modify any order for any reason, including:
• suspected fraud;
• payment authorization issues;
• pricing errors;
• inventory shortages;
• export control restrictions;
• regulatory compliance requirements;
• suspected resale activity;
• violations of these Terms.
If payment has already been collected for a cancelled order, Pillooo will refund the applicable amount in accordance with its refund procedures.

10.  PRICING AND PAYMENT
All prices displayed on the Website are subject to change without notice.
Prices may be displayed in different currencies depending on your location or Website settings.
Applicable taxes, duties, fees, shipping charges, or other governmental charges may be added during checkout where required.
Pillooo uses third-party payment processors to process payments. By submitting payment information, you authorize Pillooo and its payment providers to process the transaction.
Pillooo reserves the right to correct any pricing errors, typographical mistakes, calculation errors, system errors, or inaccuracies that may appear on the Website, even after an order has been submitted.
Where a pricing error materially affects an order, Pillooo may cancel the order and issue an appropriate refund.

11.  SHIPPING AND DELIVERY
Pillooo will make reasonable efforts to arrange shipment of Products within the estimated timeframes communicated on the Website or during checkout.
All delivery dates and shipping estimates are provided in good faith and are estimates only. Pillooo does not guarantee any specific delivery date or delivery timeframe.
Delivery times may be affected by factors outside Pillooo's reasonable control, including:
• customs inspections;
• import clearance procedures;
• carrier delays;
• weather events;
• transportation disruptions;
• labour disputes;
• public health events;
• governmental actions;
• force majeure events.
Risk of loss and title to Products shall transfer to the Customer upon delivery of the Products to the shipping carrier, unless otherwise required by applicable law.
Customers are responsible for providing accurate shipping information. Pillooo shall not be responsible for delays, failed deliveries, additional charges, or losses resulting from inaccurate or incomplete shipping information provided by the Customer.
Where a shipment is returned to Pillooo due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to complete customs clearance, Pillooo may charge additional shipping, handling, storage, return, or administrative fees before re-shipment or refund.

12.  INTERNATIONAL ORDERS
Pillooo sells Products to customers in multiple countries and regions.
Customers are solely responsible for complying with all laws, regulations, import requirements, product restrictions, certification requirements, and other legal obligations applicable in their jurisdiction.
Customers are responsible for all:
• customs duties;
• import taxes;
• VAT;
• GST;
• sales taxes;
• brokerage fees;
• customs processing fees;
• governmental charges;
unless expressly stated otherwise by Pillooo.
Pillooo shall not be responsible for delays, seizures, refusals, import restrictions, confiscations, regulatory actions, or other consequences arising from local import requirements or restrictions.
Customers acknowledge that certain Products may not be available in all jurisdictions and that local laws may restrict or prohibit the importation or use of certain products, technologies, wireless devices, batteries, or components.

13.  RETURNS AND REFUNDS
Returns and refunds are governed by the applicable Product Warranty and Trial Policy published on the Website, which may be updated from time to time.
Eligibility for returns, exchanges, refunds, replacements, or credits shall be determined in accordance with the applicable Product Warranty and Trial Policy.
Nothing in these Terms shall be interpreted as creating return, refund, exchange, replacement, or cancellation rights beyond those provided under applicable law or the relevant Product Warranty and Trial Policy.
Where permitted by applicable law, original shipping charges, customs charges, duties, taxes, brokerage fees, return shipping costs, and other non-refundable fees may be excluded from any refund.

14.  TRIAL PROGRAMS
Pillooo may offer trial programs, satisfaction guarantees, promotional testing periods, or similar programs for certain Products.
The availability, eligibility requirements, duration, conditions, exclusions, return procedures, refund procedures, and other terms applicable to any trial program shall be set forth in the applicable Product Warranty and Trial Policy or promotional materials.
Pillooo reserves the right to modify, suspend, discontinue, or withdraw any trial program at any time, subject to applicable law.
Participation in a trial program constitutes acceptance of the applicable trial program terms.

15.  THIRD-PARTY PRODUCTS AND SERVICES
The Website may contain links to, integrations with, references to, or content provided by third parties.
Such third-party services may include:
• payment processors;
• shipping providers;
• logistics providers;
• social media platforms;
• authentication providers;
• advertising partners;
• analytics providers;
• customer support platforms.
Pillooo does not own or control third-party services and is not responsible for their availability, functionality, content, security, privacy practices, products, services, or actions.
Your interactions with third parties are solely between you and the applicable third party.
Pillooo makes no representations or warranties regarding third-party products or services and disclaims all liability arising from their use.

16.  PRODUCT DISCLAIMER
Pillooo Products are intended for wellness, comfort, convenience, sleep-related lifestyle purposes, and general consumer use.
PILLOOO PRODUCTS ARE NOT MEDICAL DEVICES.
PILLOOO PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, MONITOR, OR PREVENT ANY DISEASE, MEDICAL CONDITION, OR HEALTH DISORDER.
Information provided on the Website, including product descriptions, educational materials, blog content, marketing content, customer testimonials, frequently asked questions, and other materials, is provided for general informational purposes only.
No information provided on the Website constitutes medical advice, healthcare advice, diagnosis, treatment recommendations, or professional healthcare services.
Customers should seek professional medical advice from qualified healthcare providers regarding any medical condition, sleep disorder, injury, or health concern.
Individual results may vary. Pillooo does not guarantee any specific wellness, comfort, sleep, lifestyle, or performance outcomes.

17.  EXPORT COMPLIANCE
Customers agree not to purchase, export, re-export, transfer, distribute, or use any Product in violation of applicable export control laws, trade sanctions, embargoes, import restrictions, or other applicable laws and regulations.
Customers represent and warrant that they are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive trade sanctions that prohibit the sale of the applicable Product.
Pillooo reserves the right to refuse or cancel any order that may violate applicable export control laws, sanctions programs, or regulatory requirements.

18.  WARRANTY DISCLAIMER
Except as expressly stated in an applicable Product Warranty and Trial Policy, all Products, Services, Website Content, and Website functionality are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by applicable law, Pillooo disclaims all warranties, representations, and conditions of any kind, whether express, implied, statutory, or otherwise, including without limitation:
• implied warranties of merchantability;
• fitness for a particular purpose;
• title;
• non-infringement;
• quiet enjoyment;
• uninterrupted operation;
• error-free operation.
Pillooo does not warrant that:
• the Website will be available at all times;
• the Website will be uninterrupted or error-free;
• defects will be corrected;
• the Website will be free from viruses, malware, or harmful components;
• Products will meet every individual customer's expectations or requirements.
Nothing in this section excludes any warranty or consumer guarantee that cannot be excluded under applicable law.

19.  LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Pillooo, its affiliates, directors, officers, employees, contractors, agents, licensors, suppliers, distributors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages arising out of or relating to:
• the Website;
• the Products;
• the Services;
• these Terms;
• any transaction conducted through the Website.
This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, strict liability, statutory liability, or otherwise.
Without limitation, Pillooo shall not be liable for:
• loss of profits;
• loss of revenue;
• loss of business opportunity;
• loss of anticipated savings;
• loss of goodwill;
• loss of reputation;
• loss of data;
• business interruption;
• procurement of substitute products or services.
To the fullest extent permitted by law, Pillooo's aggregate liability arising from or relating to any claim shall not exceed the amount actually paid by the Customer for the Product giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, portions of the above limitations may not apply to the extent prohibited by law.

20.  INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Pillooo, its affiliates, directors, officers, employees, agents, contractors, licensors, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and reasonable legal fees arising out of or relating to:
• your violation of these Terms;
• your misuse of the Website;
• your violation of applicable law;
• your infringement of any third-party rights;
• your fraudulent, negligent, or wrongful conduct.
Pillooo reserves the right, at its own expense, to assume exclusive control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully in the defense of such matter.

21.  CONSUMER RIGHTS
Nothing in these Terms excludes, restricts, or modifies any consumer rights, consumer guarantees, statutory warranties, or other protections that cannot lawfully be excluded, restricted, or modified under applicable law.
Where applicable consumer protection laws provide rights or remedies that cannot be excluded, those rights and remedies shall prevail to the extent required by law.
If any provision of these Terms is determined to be unenforceable under applicable consumer protection laws, the remainder of these Terms shall remain in full force and effect.

22.  GOVERNING LAW
These Terms, the Website, the Products, and all transactions conducted through the Website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

23.  DISPUTE RESOLUTION AND ARBITRATION
Any dispute, controversy, difference, or claim arising out of or relating to these Terms, including any question regarding their existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.
The seat of arbitration shall be Hong Kong.
The arbitration shall be conducted in the English language.
The arbitral award shall be final and binding upon the parties and may be enforced in any court of competent jurisdiction.
Nothing in this section prevents either party from seeking temporary, preliminary, or injunctive relief from a court of competent jurisdiction where necessary to protect its rights pending completion of the arbitration process.

24.  TERMINATION
Pillooo reserves the right to suspend, restrict, or terminate your access to the Website, your account, or any portion of the Services at any time, with or without notice, where:
• you violate these Terms;
• you engage in fraudulent activity;
• you misuse the Website;
• required by law;
• necessary to protect Pillooo, its customers, or third parties.
Termination shall not affect any rights, remedies, obligations, or liabilities accrued prior to termination.
The provisions of these Terms that by their nature should survive termination shall survive termination, including without limitation intellectual property rights, warranty disclaimers, limitation of liability, indemnification obligations, governing law, and dispute resolution provisions.

25.  CHANGES TO THESE TERMS
Pillooo reserves the right to modify, update, amend, or replace these Terms at any time.
Updated versions shall become effective upon posting on the Website unless otherwise specified.
Your continued use of the Website or purchase of Products after updated Terms are posted constitutes acceptance of the revised Terms.
Customers are encouraged to review these Terms periodically.

26.  SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, unenforceable, or void under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable or, if modification is not possible, deemed severed from these Terms.
The remaining provisions shall remain in full force and effect.

27.  ENTIRE AGREEMENT
These Terms, together with any policies expressly incorporated by reference, including the Privacy Policy and applicable Product Warranty and Trial Policy, constitute the entire agreement between you and Pillooo regarding the Website and supersede all prior agreements, understandings, communications, and representations relating to the Website.

28.  CONTACT INFORMATION
Questions regarding these Terms may be directed to:
Pillooo Limited and its affiliates
Email: cs@pillooo.com
Business Address: Vigor Industrial Building, Ta Chuen Ping Street No.49-53, Kwai Chung, Hong Kong
Website: www.pillooo.com
Customer Support: Apart from emailing us, you may contact us via Facebook, Instagram or our website.